The attendance policy is designed to improve our ability to help all of our patients and to provide complete and consistent treatment for you or your child.
Consistent weekly attendance is a key component to effective therapy treatment. Regular session attendance helps to reinforce skill development and assist in the carryover of skills to settings outside the clinic. The appointments you make with our therapists are reservations and are considered a commitment to your child’s developmental health and our business relationship with you. Missed appointments affect everyone, including you, our skilled staff and other families and clients in need of our treatment. When clients do not show for their appointment or do not give adequate cancellation notice, we are not given the opportunity to reschedule that time with another client who is in need of an appointment.
Our clients are expected to maintain an attendance rate of 90% (i.e. attending at least 7 of 8 consecutively scheduled sessions). Missed sessions need to be made up within the current treatment plan period. Sessions that are cancelled by the clinic will not be counted towards your attendance rate.
At BVRC we use a team approach to therapy and believe that rescheduling missed appointments is important for consistency and to help your child achieve their goals. We try to be as flexible as possible with scheduling and appreciate your flexibility too. If your child misses a therapy appointment for any non-emergency reason, the session should be rescheduled. This should be with your therapist, or with another therapist if a desired time is not available with your child’s primary clinician.
- EMERGENCY CANCELLATION
Emergencies arise and we understand. This may be due to personal illness, illness of family member, death in the family, inclement weather, or other unforeseen emergency situations. Please contact BVRC by phone at 979-776-2872, as soon as possible to report the emergency. **If your child does not go to school or daycare due to illness, they should not attend therapy. Please contact our office to cancel the appointment as soon as possible. You are always welcome to leave a message on our 24-hour voicemail or by emailing firstname.lastname@example.org.
- NON-EMERGENCY CANCELLATION
Notice of non-emergency cancellations must be given at least 24 hours in advance and are expected to be rescheduled. This includes all other cancellations not specified as an emergency cancellation such as: vacations, schedule conflicts, medical appointments, lack of childcare, etc.
- SUSPENSION OF SERVICES
BVRC reserves the right to suspend therapy services if the patient has missed 15% or more of scheduled appointments in a treatment plan period; or if 3 sessions are missed due to late cancel / no-show.
Physical, Occupational and Speech Therapy Outpatient Attendance Policy
Thank you for choosing Brazos Valley Rehabilitation Center to provide your child’s therapy services. After your child’s evaluation, your therapist will discuss your child’s therapy plan and have you schedule follow-up appointments if needed. Regular attendance is important to promote progress toward his/her therapy goals. Here are a few important things for you to know.
Our promise to you:
If you arrive and check-in at least 10 minutes before your appointment time, we promise to start your therapy session within 5 minutes of the scheduled appointment time.
Your promise to us:
Your child’s success depends on attending every therapy session and arriving on time. We ask that you cancel appointments as soon as you are aware you are not able to attend so those appointments can be used by other families. A minimum of 24 hours’ notice is requested and greatly appreciated. Below are some ways to cancel your appointment:
- Call the therapy location directly. Our phones are answered 7:30am – 5:00pm Monday-Friday. 979-776-2872
- Email us: email@example.com
- Reminder text message: You have the option to receive an automated text message appointment reminder. You can request to cancel your appointment from the text.
- If you miss 2 consecutive appointments without notifying us prior to the appointment time OR
- If you miss 3 consecutive appointments with or without notification
Your child’s future appointments will be canceled. If you wish to continue therapy, you may call to schedule additional follow-up appointments one at a time. If you fail to contact us within 2 weeks, you will be discharged from therapy and will need to obtain a new prescription to return to therapy.
- If you arrive more than 15 minutes late for 3 consecutive appointments, your therapist will re-evaluate your timeslot. Options will be discussed in regards to different times, days, and/or possible discharge.
Thank you for helping us make your therapy a success. Our primary goal is to help your child in reaching their goals. Your participation and attendance is critical in the therapy success.